AI-Powered Support

Customer support
that never sleeps

Calmly auto-resolves support emails using your knowledge base. High-confidence replies go out instantly. Everything else gets escalated.

View API → Live Stats

How it works

1

Upload your knowledge base

Push your FAQs, help docs, and common responses via the API. Calmly indexes everything.

2

Forward inbound emails

Point your support inbox webhook to our inbound endpoint. Every email becomes a ticket.

3

AI resolves or escalates

Calmly matches the question to your knowledge base, generates a response, and auto-sends if confidence exceeds 80%.

>80%
Auto-resolution target
<30s
Average response time
24/7
Always on

API Reference

POST /api/knowledge
{
  "title": "How to reset my password",
  "content": "Go to Settings > Account > Reset Password...",
  "category": "account"
}
POST /api/tickets/inbound
{
  "sender_email": "user@example.com",
  "subject": "Can't log in to my account",
  "body": "I forgot my password and need help..."
}
GET /api/tickets?status=escalated
→ Returns tickets filtered by status: new, auto_resolved, escalated, manually_resolved, closed
POST /api/tickets/:id/resolve
{
  "action": "resolve",  // resolve | escalate | close
  "response_content": "Here's how to fix that..."
}